Shipping policy

All orders on pinkpapayaa.com are shipped from our fulfilment location in Portugal. This Shipping Policy is provided by PROJECTOFFDUTY, LTD, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Shipping rates and delivery times

Destination	Cost	Estimated delivery
Portugal	€5.99 – FREE on orders of €45 or more	3–5 business days
International	€17.00	7–14 business days

Delivery times are estimates and start from the moment your order is shipped. The exact shipping cost and the list of countries we deliver to are shown at checkout before you pay.

Order tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your parcel.

Customs, duties and taxes

For deliveries outside the European Union, import duties, taxes or customs fees may be charged by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the recipient.

Delivery address

Please make sure your shipping address is complete and correct. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you notice an error, contact us as soon as possible, before the order is shipped.

Delays, lost or damaged parcels

If your parcel has not arrived within the estimated delivery time, or arrives damaged, please contact us at contact@pinkpapayaa.com with your order number. We will work with the carrier to resolve the issue and, where applicable, send a replacement or issue a refund.